Follow your bliss. That summarizes the philosophy of 20th century author and mythologist Joseph Campbell. In his book, Reflections in the Art of Living: A Joseph Campbell Companion, Campbell said, “If you follow your bliss, you put yourself on a kind of track that has been there all the while, waiting for you, and the life that you ought to be living is the one you are living… I say, follow your bliss and don’t be afraid, and doors will open where you didn’t know they were going to be.” I bring up Campbell and this idea because I believe it is a very important concept for leaders and entrepreneurs. I find that successful leaders and entrepreneurs understand that they will be most effective when they live authentic lives and are true to themselves. I thank my interviewee this week, Coyt Bailey, for introducing me to Campbell and his work. Bailey is the owner of Mercury Aviation, a leading helicopter aviation company based in Flowood, Miss.

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Coyt Bailey

Bailey is a Jackson native who received his undergraduate degree from Hampden-Sydney College in Virginia. Out of college, Bailey followed his passion of the outdoors and worked for a number of years for Outward Bound. His travels also took him to Mexico where he was a teacher. However, he kept coming back to a desire to fly helicopters. When he looked into pursuing his training to become a helicopter pilot, he was strongly dissuaded from that path. People told him there were not any jobs and that he should become a fixed wing pilot instead. He followed this guidance and earned his pilot license in Oklahoma and flew for about a year, but he still wanted to pursue being a helicopter pilot. In spite of his detractors, he decided to “follow his bliss” and went to Oakland, California, to get his credentialing as a helicopter pilot.

Out of training, he landed a job doing traffic reports back in Jackson. For those in the local Jackson market, they will probably remember his tenure where he was Captain Coyt who flew with Chopper Bob for WLBT.

What originally started out as following a passion, has turned into a thriving business. Today, his company Mercury Aviation has nine pilots and provides helicopter services all over the country.  His company has expanded to serve law enforcement agencies, utilities, real estate and construction companies, and many others. As I interviewed him for this article, he was flying his helicopter across the Midwest to a project in North Dakota. He shared, “It has been an incredible experience to visit 48 states and view the world from 500 feet in my helicopter.”

It takes courage to follow your bliss. Bailey explained that his mother gave him books by Joseph Campbell when he was in college. He said, “She always believed in me and encouraged me to pursue my dreams.” He also credits his father, Buster Bailey, with modeling for him how to lead a successful business. He noted, “My father drilled into me from an early age the importance of integrity, honesty and compassion. He modeled these for me in how he ran his business.” For young entrepreneurs, Bailey advises, “Make sure you are passionate about your business. It will take much more work than you expect, and there will be unforeseen challenges along the way. If you are not passionate about your work, it will be very difficult to endure these challenges.” I was encouraged by Bailey’s story and the focus he has to follow his bliss for his life and career. I hope you will consider and follow your own bliss for your career. Life is too short not to.

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Paul McNeill

Management guru Peter Drucker is attributed the quote, “Culture eats strategy for breakfast.”  His statement is often repeated to emphasize the importance of culture in building a great organization.   Companies like Southwest Airlines or Zappos are some of the most well-known examples of companies that have achieved tremendous success by nurturing their culture.  Zappos CEO Tony Hseigh noted in a Harvard Business Review blog post, “Last year 25,000 people applied for jobs with us, and we hired only 250. Someone told me that statistically it’s harder to get a job at Zappos than it is to get admitted to Harvard, which says a lot about the strength of the culture we’ve created here.”

My interviewee this week, Paul McNeill, understands the importance of building a winning culture. McNeill serves as Senior Vice President-Wealth Management and Resident Director of Merrill Lynch in Ridgeland.   McNeill grew up in Oxford, England and moved to Jackson, Mississippi when he was thirteen years old. After graduating from Millsaps College, he began his financial career back in England.  However, he had the opportunity to return to Jackson in 1991 to join Merrill Lynch and has been there ever since.  After building a very successful wealth management business at the firm, McNeill was asked to become Resident Director and manage the local office in 2013.  McNeill decided to take on the position because of the confidence and faith he had in the team he would be leading, and because he could also continue to take care of the client relationships he had developed over the last 20+ years.

He shared, “My focus as Resident Director has been to create a great place for people to work.  I want our team members to look forward to coming to work each day.”  McNeill has been intentional about creating a great culture at the firm.  One of the ways he does this is to be very open and inclusive with meetings and decisions. McNeill recognizes that the only way to truly take outstanding care of clients is to take outstanding care of your team members.  While this may seem obvious, I have found in my business consulting practice that this principle is often not consistently applied. Too often, employers underappreciate and undervalue their employees and somehow expect them to deliver outstanding customer service.  Unfortunately, that just doesn’t work.  McNeill also noted, “I try to lead by example and not ask people to do things I would not do myself.”  This is another way to show people that you value them as individuals which is critical to building trust.

McNeill is active as a community leader and devotes time to organizations such as the National Multiple Sclerosis Society (AL/MS), Mississippi Children’s Home Services and St. Andrew’s Episcopal School.  He also was recently named to the Board of Trustees for Millsaps College.  In an industry where people often move around between employers, McNeill has remained loyal and built a very successful business.  I am sure that his understanding of how to develop a winning culture will serve his team and clients well for years to come.

[Originally published in the Mississippi Business Journal, May 30, 2014.] Read More


I am excited to share with our readers this week about a topic I am passionate about — TED. No, not a person — I am talking about the global phenomenon known as TED, which stands for Technology, Entertainment, and Design. This week, I asked David Pharr, one of the coordinators of the first TEDx event in Mississippi, to share about this excited opportunity for the state.

MW: Tell the readers more about TED for those who may not be familiar.

DP: TED is a non-profit organization that was started in 1984 by an architect, Richard Saul Wurman. He believed there was a convergence of the fields of technology, entertainment and design (TED). The first conference featured demos of the Apple Macintosh computer and included talks by digital pioneers Nicholas Negroponte and Stewart Brand.  The second conference did not happen until 1990, but it took off as a community gathered annuallyTEDx_logo_sydney_022309 in Monterey, Calif., to hear talks by leading thinkers from around the world. In 2000, new media entrepreneur Chris Anderson took over the organization and has developed it into an organization having global impact.

MW: I first learned about TED by watching videos online of interesting people giving talks. Tell us about those.

DP: Anderson’s motto for TED was “Ideas Worth Spreading.” At each TED event, speakers are askers to give the best speech of their life in 18 minutes or less on innovative ideas. In 2005, TED started posting their highest rated talks on www.ted.com and shared them for free.  There are well over 1500 talks on the website, and they have been viewed by millions of viewers.  The talks are now in over 100 languages and viewed by people all over the world.

MW: My understanding is that in addition to the annual conferences, there are now TEDx events. What are those?

DP: To expand the TED concept and to bring innovation to local communities, TED in 2009 began to allow people to organize TED-like events in their local communities. The goal is to foster innovation and collaboration. Over the last five years, there have been thousands of TEDx events around the world and over 30,000 talks have been recorded.

MW: Tell us plans for TEDx Jackson, which to my understanding will be the first TEDx event in the state of Mississippi.

DP: You are correct. On Nov. 6 this year, the first TEDx event in the state will be hosted in Jackson. While it will be hosted in Jackson, this will truly be a statewide event.  I have been hoping for several years that we could bring this program to the state, and I was excited to get a call earlier this year that a group had decided to take the initiative to make this event happen. The focus will be on innovative healthcare, education, and the creative economy.

MW: Who is helping to organize the event?

DP: At this point, Maris West & Baker, C Spire Wireless and Jim and Donna Barksdale are the lead sponsors and the Mississippi Development Authority. Innovate Mississippi, the State Institutions of Higher Learning, and UMMC, are actively involved. To host a TEDx event, you are required to have an individual as licensee so I was honored when the group asked me to serve in that role. I was particularly excited because one the requirements is to attend the annual TED conference, which I was able to do in March in Vancouver — it was an incredible opportunity.

MW: How are the plans coming along for the event and how can people learn more?

DP: We are finalizing the venue for the event now as well as lining up the speakers.  The theme for the event is “Fertile Ground,” which is intended as a reference to the many opportunities that exist in Mississippi. There will be a mix of local and national speakers focusing on both local and global ideas. Seating will be limited so we will be accepting applications soon.  To keep people informed, we have set up a Twitter account (@TEDxJackson); a Facebook page (TEDxJackson), and we are launching a website (TEDxJackson.com).

[Originally published in the Mississippi Business Journal, May 9, 2014.] Read More


A few years ago, Keith McFarland wrote a book titled The Breakthrough Company, which was based on a five-year study he did of more than 7,000 companies. I like his book because it focuses on how middle market companies can achieve lasting success. Too often, business books are geared towards large global companies which has little relevance for small and mid-size businesses.  One of the key attributes of companies that break out of the entrepreneurial phase is that they surround themselves with networks of outside resources which McFarland calls “scaffolding.”  For example, one story he shared was about former NFL Hall of Famer Roger Staubach, who started The Staubach Company real estate company in 1977.  Staubach faced some challenging times early on in his career, and he credits the support of his Young Presidents Organization (YPO) forum group for helping him work through the difficulties.

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Kristian Agoglia

Whether forum groups, advisory boards or key consultants, there is much to be gained in having this kind of “scaffolding” as you build a business.

My interviewee this week, Kristian Agoglia, has built a successful vegetation management and disaster recovery company in New York and is now expanding his business to Mississippi. Kristian is a native of Long Island and grew up in a hard-working entrepreneurial family. He attributes the core values that his parents instilled in him as having a big impact on his success in business.

When Kristian was 15, he started a lawn service business, which was the predecessor to his business today, Looks Great Services.  By the time he graduated high school and went off to Liberty University, he had a thriving business, which he was able to continue even while in college and later graduate school at Regent University. In 1999, Kristian formally incorporated his business and the rest, as they say, “is history.” He has continued to grow his business and later added disaster clean up services as a service offering.

In 2005, Kristian deployed crews to Mississippi to help with post-Hurricane Katrina clean up. It was during this time that he met his wife who was from Columbia, Miss. After getting married, he decided it was time to start Looks Great Services of Mississippi, which specializes in vegetation management for utility companies and employs over 75 people in the state.  This past year, Kristian and his wife decided to relocate from New York to her hometown of Columbia.

As we discussed the challenges of growing a company, Kristian noted how he had always sought outside perspectives on his business. He shared a story of how he hired Bobb Biehl, a guest lecturer at Regent University, to advise him on his business while he was still in college. He shared, “It was a significant investment for me at the time, but it was worth every penny.” Biehl has continued to be an advisor to Kristian and his company. He noted, “I have always sought other people’s opinions and advice on my business to help identify blind spots, gain perspective, and improve my operations.” Kristian noted that over the last 15 years he has invested significant time and resources in seeking this type of feedback on his business and it has paid large dividends for him.

During disaster recovery projects, Kristian can have over 1,000 people working for him. His ability to scale quickly when needed is based on the quality of the team he has developed. He noted, “I try to help my employees find their strengths and focus their work on those type projects.” He continued, “My philosophy is to try and fit a round peg into a round hole.”  He spends a lot of time in the interview process to really get to know the individual. He wants to understand what truly motivates them and what they care about. Kristian’s commitment to maintaining his own “scaffolding,” his perseverance, and his perspective on the importance of people has him positioned for continued success in his business. Kristian is a welcome transplant to Mississippi, and I know he will have a positive impact on the state.

[Originally published in the Mississippi Business Journal, April 25, 2014.] Read More


A few years ago, authors Malcolm Gladwell(Outliers) and Geoff Colvin (Talent is Overrated)brought to the public’s attention the 10,000 hour rule for becoming an expert. They were citing the research of psychology professor Dr. K. Anders Ericsson in which he concluded that it takes about 10,000 hours of “deliberate practice” to truly become a master at your chosen endeavor. I bring this up because, as leaders, it is important to strive for excellence and mastery in your organizational setting. I was reminded of this research when I was thinking about my interviewee this week, Darden H. North, MD. Dr. North has not only enjoyed a long and productive career as a board-certified obstetrician/gynecologist with Jackson Healthcare for Women, but he also has established himself as a bestselling murder mystery and medical thriller author.

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Dr. Darden H. North

North, a native of Cleveland, Miss., graduated from Ole Miss where he was editor of the yearbook (The Ole Miss) and vice president of the Associated Student Body. He went on to get his medical degree from the University of Mississippi School of Medicine where he also completed his residency. North has served in leadership roles in his profession including serving as secretary of the Mississippi Obstetrics and Gynecology Society, chairman of the National ACOG Junior Fellow Advisory Council and chief of the medical staff of both River Oaks Hospital and Woman’s Hospital.

Well into his medical career, North hung up his golf clubs and decided to pursue professionally the hobby of writing. His first three novels, available in print and e-book, have been awarded nationally, most notably Points of Origin in Southern Fiction by the Independent Publishers Book Association (IPPY) Awards. Fresh Frozen is in film development by Frank Vitolo and Scott Alvaraz, screenplay adaptation by Amy Taylor. Darden’s fourth novel Wiggle Room was published also in print and e-book by Sartoris Literary Group in summer 2013. North’s books have sold over 17,000 copies. Today, North still maintains a full-time medical and surgical practice while also writing and participating in literary panel discussions with other writers.

North shared that he was inspired by his mother who taught him to believe in himself and that he could accomplish anything if he set his mind to it. This is a powerful thought to sow into the life of someone. One of my mentors often reminds me that “What I Can Conceive and Believe – I Can Achieve.” Not surprisingly, North emphasized that he believes it is important to have faith and find strength in God when reaching forward and “to never become complacent with the status quo.” North has tried to be an innovator both in his medical practice and as a writer. He was a pioneer in the use of robotic surgery in both multi- and single-site techniques and is a national instructional proctor for Intuitive Surgical Gynecological Robotics.

Like other effective leaders, North recognizes that we always have more to learn. He said, “I look for new opportunities and encourage others to do the same.” He advocates actively seeking advice from others and having the courage to listen for the kernels of truth that lie in complaints and criticisms. As a leader, he tries to acknowledge the potential in others and encourage them to achieve to the best of their ability.

As I learned more about Dr. North and his accomplishments, I came away with great respect for his ability to master not just one craft, but two. I also appreciate the courage it takes to “create” and to put your work product out into the marketplace. As North enters a season where he is delivering second generation babies, I also expect he will continue to be a prolific writer and contributor to the state.

[Originally published in the Mississippi Business Journal, April 14, 2014.] Read More